FAQ's
Frequently Asked Questions
Q: How long will it take for my order to be shipped?
A: Orders are generally processed and shipped within 2 to 3 business days.
Q: When can I expect to receive my order?
A: Delivery is typically expected within 7 to 15 business days from the date of shipment.
Q: What are the delivery charges for orders?
A: We offer free shipping on all orders exceeding Rs.950. For orders below this amount, a nominal delivery fee of Rs.75 will be applied.
Q: What should I do if I receive a damaged product?
A: Please do not worry. If you receive a damaged product, kindly email us at support@astroshoppy.com with images of the damaged item within 2 days of receiving your order. We will review the issue and arrange for a replacement as soon as possible.
Q: Under what conditions can I cancel my order?
A: Orders can be cancelled provided they have not yet been dispatched from our warehouse. Please note that cancellations are not applicable for customized products once the order has been placed.
Q: Do you offer bulk or customized orders?
A: Absolutely! For more details, please contact us at support@astroshoppy.com. We would be happy to assist you with your bulk or customized order requirements.